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Red Snapper Managed Services understands the importance of achieving and maintaining excellent standards of safeguarding, and offers a wide range of independent safeguarding services providing police forces, sporting bodies, religious institutions, fire and rescue services, and local authorities alike with expert and fully-managed consultancy support.
Red Snapper Managed Services appreciates the importance of Equality, Diversity and Inclusion (EDI) within every organisation and we strive to provide high-quality and fully-managed consultancy services to ensure EDI standards are met and exceeded. Our clients rely on us for the highest-quality EDI Policy and Strategy reviews, Discrimination Investigations, Discrimination Complaints Management and more.
Red Snapper Managed Services recognises that complex and sensitive reviews require bespoke models so our review services are designed to understand why the incident(s) occurred, extrapolate key information, and provide a full and comprehensive report that details findings and recommends actions.
With our investigation support service, we are able to deploy specialist, and experienced investigators to support investigations across the UK. These teams are able to support a part, and in limited circumstances all, of the responsibilities and functions from our client’s investigations providing:
The investigative teams support with:
RSMS provides performance reviews and provide recommendations to maximise business process, procedures and standards. We independently inspect and review specific business areas set by our clients prior to a large regulatory inspection or to test the efficacy through our robust techniques and quality assurance management systems.
We specifically identify current threats, issues and challenges to historic and current investigations where the public, vulnerable persons may be at high risk of harm and review how victims are supported. Identify issues or gaps within the investigation and to provide best practice principles.
Our specific areas of performance review is: safeguarding, complaints, case file quality, victim and witness satisfaction, equality, diversity and inclusivity to name a few.
Performance reviews are conducted on clients site and remotely. On completion, a comprehensive report is provided which includes any recommendations, advice and guidance for continuous improvement.
RSMS delivers independent case management & support to undertake serious case reviews (SCR), child safeguarding review (CSR), domestic homicide reviews (DHR) and similar cases. We review a sensitive current or historic case and establish if further evidence can be identified / secured and/or to understand if lessons can be learnt to prevent similar incidents happening in the future.
Our Independent experts carefully review the case and provide a comprehensive and detailed report showing the findings following the review. We adhere to strict Terms of Reference (TOR), understand the circumstances relating to the incident, carefully review of investigation/cases, understand intelligence collated and how it was used/disseminated, produce a comprehensive report based on the detailed review and identify lessons learned and recommendations for future investigative processes, where required.
RSMS delivers independent case reviews and are commissioned to undertake serious case reviews (SCR), child safeguarding review (CSR), domestic homicide reviews (DHR) and similar cases. We review a sensitive current or historic case and establish if further evidence can be identified / secured and/or to understand if lessons can be learnt to prevent similar incidents happening in the future.
Our Independent experts carefully review the case and provide a comprehensive and detailed report showing the findings following the review. We adhere to strict Terms of Reference (TOR), understand the circumstances relating to the incident, carefully review of investigation/cases, understand intelligence collated and how it was used/disseminated, produce a comprehensive report based on the detailed review and identify lessons learned and recommendations for future investigative processes, where required.
We provide independent service to conduct complaints management, review and investigations. This is a flexible service which can be engaged on a daily basis or to manage an end to end project to support volume cases or in-depth singular cases.
Our highly experienced complaints consultants are available to work anywhere in the UK and internationally. The teams are qualified and experienced practitioners with extensive techniques to review and investigation basic to complex complaints and conduct sensitive investigations.
We can implement a dedicated complaints service which encompasses an email and phone line for complainants to submit their complaint which is managed by RSMS. Full management information and reporting is provided to our clients which shows number of complaints, themes, response and recommendations.
